# Return & Replacement

**Applies Only to Purchases Made from Bosma USA on This Site**

_If you purchase your product from an authorized dealer, please contact them directly for their return policy. We do not accept returns for purchases made from other sources._

### **Return Eligibility**
If you need to return your bosmausa.com order, you may do so within 15 days of receipt, provided that:
- The item is in new and unused condition.
- It is returned in its original packaging with all accessories included.
- A receipt or proof of purchase is provided.

While we do not charge a restocking fee for unopened and unused items, if the product is not in new and unused condition, a restocking fee will be applied after we receive and inspect the return. Return shipping costs are non-refundable if we provide you with a return shipping label.

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### **Refund Policy**
We offer refunds in the following cases:

**1. Unopened & Unused Returns (Within 15 Days)**
- If the product is returned unopened, unused, and in its original condition  within 15 days of receipt, a full refund will be issued.
- If the packaging has been opened, a packaging and depreciation fee may apply.

**2. Order Cancellation Before Shipment**
- If the order is canceled before it ships, a full refund will be processed.

**3. Defective on Arrival (DOA) – Customer Requests Refund**
- If the product has a manufacturing defect upon arrival, and the customer prefers a refund instead of a replacement, a refund will be issued once the defective item is returned and inspected.

**4. Item is Out of Stock for Replacement**
- If a product qualifies as a replacement but is out of stock, the customer may choose to wait for restock or receive a refund.

Refunds will be processed to the original payment method within 7 business days after the return is received and inspected.

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### **Replacement Policy**
We offer replacements in the following cases:
1. **Defective on Arrival (DOA) – Customer Prefers Replacement**
    - If the product does not function properly out of the box, and the defect is confirmed, a new replacement unit will be sent at no extra cost.
2. **Product Develops a Defect Within Warranty Period**
    - If the product experiences a manufacturing defect within the warranty period, it will be repaired or replaced.
    - If the defect is due to misuse, accidental damage, or unauthorized modifications, it is not covered under warranty.
3. **Shipping Damage (Reported Immediately)**
    - If the product arrives damaged due to shipping, the customer must report it within 5 days of delivery with photos of the damage.
    - After verification, a replacement will be sent.

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### **Returns That Will Not Be Accepted**
- **Customer-Damaged Items** – If the product is damaged due to misuse, improper handling, or unauthorized repairs, it is not eligible for refund or replacement.
- **Return Request Beyond 15 Days** – If the customer requests a return after 15 days, it may be denied unless covered under warranty.
- **Missing Parts or Accessories** – If the returned product is incomplete, the refund or replacement may be denied, or additional fees may apply.

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### **How to Request a Return, Repair, or Replacement**
If your product is defective, damaged, or you need to return it within the warranty period, follow the steps below to request a return, repair, or replacement.

**How It Works**
1. **Contact Support**
    - Email [help@bosmausa.com](mailto:help@bosmausa.com) or call [+1 (510) 624-9139](tel:+1%20(510)%20624-9139) with your order number, proof of purchase, and a description of the issue.
2. **Submit Assessment Details**
    - We may request photos or videos of the issue to assess the problem and confirm warranty eligibility.
3. **Return or Send for Repair**
    - For returns, we will provide return instructions based on your eligibility.
    - For repairs, if eligible, we’ll provide a prepaid shipping label to send your product to our repair center.
4. **Repair or Replacement**
    - Our technicians will repair the product within 10–14 business days.
    - If the product cannot be repaired, a replacement will be provided.
5. **Return or Replacement Shipment**
    - Once the return, repair, or replacement is processed, we’ll ship your product back to you at no additional cost.

For any questions regarding returns or replacements, please contact us at [help@bosmausa.com](mailto:help@bosmausa.com).